Frequently asked questions
We keep it simple. Here’s everything you need to know before you rock your cap. Still wondering about something? Hit us up, we’re real humans happy to help.

Product & Fit
Most of our caps are one-size-fits-all with an adjustable strap. Fits most heads. Easy fit, no stress. Check the product page for any special sizing notes.
See above, same deal. It fits most heads, unless you're part alien.
Hand wash only. Cold to lukewarm water, mild detergent. No machines, no dryers unless you like sad, shrunken caps. Air dry and keep that fresh look.
Most are embroidered for durability and detail. If it’s a print, we’ll clearly mention it, but we keep it premium either way.

Shipping & Delivery
Shipping costs are calculated at checkout based on your location. We keep rates fair and transparent. No hidden tricks.
Spend over €50 and we’ll cover the shipping.
Delivery time includes production and shipping, most caps land within 7 business days, depending on your location.
Need specifics? Check our Shipping & Returns page for all the details →
You’ll get a track & trace link the moment your cap ships.
Yep. Once your cap is on the way, you’ll get a tracking link by email. Follow the journey from our hands to your head.
Yep, we ship across Europe. Anywhere with a street name and a mailbox. Want the full breakdown? Click the link below.
Shipping & Returns info lives here →
If you're outside the EU, local customs may charge extra. That part's out of our hands, check with your local tax goblins.

RETURNS & ORDER HELP
Yep, you’ve got 30 days after delivery to change your mind. No judgment.
Send the cap back (unused and in original condition), and we’ll refund you. Shipping costs for sending it back? That’s on you.
Got a damaged or wrong cap? That’s on us. We’ll fix it, fast.
Don’t panic. Email us within 14 days if anything’s wrong. We’ll sort it fast, whether that’s reshipping or refunding. We’ve got your back.
Simple. Hit us up via the contact page with your order number and reason. We’ll sort it fast.
Once you place an order, it goes straight into production, fast. That means we can't cancel or change it afterward. Double-check everything before you hit "buy", and if something went wrong, hit us up, we’ll still try to help.

COMMUNITY & CO-CREATION
Of course. Got 10 weird ones? We want them all.
We read it. We sketch. We drop. If your idea makes it, we’ll hit your inbox.
Yep. Either a shoutout, early access, or a little surprise, your call.
Both are cool. Doodles, memes, voice notes, we’re not picky.
100%. Some of our weirdest ideas came from the crowd. Yours could be next.

ABOUT HATSTART & DROPS
We don’t do fixed schedules. When a design’s ready and the vote says “go” it drops. Follow us to stay in the loop.
You do. Every cap here starts with your voice, we don’t just design for you, we design with you.
Some get restocked, others are one-shot. If you love it, don’t sleep on it.
Can’t find what you’re looking for?
No worries, hit us up and we’ll get back to you fast.